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Privacy Policy & Account Deletion Request

Effective Date: 19th June 2025

1. Introduction

Welcome to iMoveUk. This Privacy Policy explains how we collect, use, share, and protect your personal data when using our mobile application.

By using iMoveUk, you agree to the terms outlined below.

2. Information We Collect

a. Personal Information

  • Name, email, phone number, and home address

  • Payment details (e.g., billing address, transaction history)

b. Usage Information

  • Pages viewed, app interactions, time spent

  • Device and network details

c. Location Data

  • Real-time GPS data used to deliver services accurately

3. How We Use Your Information

  • To process and fulfill your move requests

  • To provide customer support

  • For payment processing and billing

  • To improve the app experience and develop features

  • To send updates or marketing (only with your consent)

  • To comply with legal obligations

4. Sharing Your Information

We do not sell your data. Your data may be shared:

  • With service providers acting on our behalf

  • If legally required (e.g., court orders)

  • During a company merger or acquisition

5. Data Security

We implement safeguards to prevent unauthorized access, loss, or misuse of your personal information.

6. Your Rights

You can request to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data

  • Opt out of marketing

7. Children’s Privacy

Our app is not for users under 13. If we learn we’ve collected data from a child under 13, we will delete it promptly.

8. Changes to This Policy

We may update this policy. Revisions will be posted here and marked with an updated effective date.

9. How to Request Account or Data Deletion

You may request account deletion and associated data removal without uninstalling the app.

Steps to request deletion:

  1. Email us at info@imoveuk.co.uk

  2. Use subject: "Account/Data Deletion Request"

  3. Include:

    • Your full name

    • The email used in your iMoveUk account

Data that will be deleted:

  • Profile information and contact details

  • App usage history

  • Communication preferences

Data that may be retained:

  • Payment and transaction records for up to 6 years (for legal and accounting reasons)

  • Data related to legal claims or dispute resolution, as required

We will confirm once your request has been processed.

10. Contact Us

If you have questions or concerns, please contact us at:
iMoveUk Support
📧 info@imoveuk.co.uk

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